Return Policy

Hassle-Free Returns

At Scratch Desserts, we aim to provide high-quality baked goods and great customer service. Please read our return policy carefully:

Perishable Goods

Because our products are perishable, we do not accept returns or exchanges once they leave our bakery.

Order Issues

If you receive the wrong item or a damaged product, contact us immediately. We will resolve the issue quickly.

Refund Eligibility

Refund Eligibility: Refunds are only considered if:

– You received the wrong item
– The item was damaged upon receipt
– There are verified quality concerns

Reporting Issues

Report any issues within 24 hours of receiving your product. Provide your order number, a description of the problem, and any relevant photos.

Resolution Process

We will review your report and may ask for more details. We will then decide on a replacement, store credit, or refund.

Non-Refundable Items

Custom orders and personalized items are not refundable. Please ensure all details are correct before ordering.

Refund Processing

Approved refunds will be processed within 24 hours and issued to the original payment method. For return or refund questions, contact us at or 702 444 1550. We are here to help and ensure your satisfaction.